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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Kathy Gibbs Sailor (Not every1s cup of tea)

October 8, 2023

5  out of  5 rating by Kathy Gibbs Sailor (Not every1s cup of tea)
"Been with this insurance company for over 5 years now , they handled my case when I was hit by a drunk driver I couldn't ask for nicer people to deal with."

Angela Latour

September 9, 2023

5  out of  5 rating by Angela Latour
"Staff is awesome. Always knowledable and helpful."

Kelly Brooks

August 30, 2023

5  out of  5 rating by Kelly Brooks
"Best prices and discounts"

James Jones

August 30, 2023

5  out of  5 rating by James Jones
"Great service."

Dalton Henderson

July 29, 2023

5  out of  5 rating by Dalton Henderson
"I always feel welcomed and helped to the fullest when I go in to the office to request help with insurance needs from Jay and the Crew! Thank You All 👏"

Mike Degen

June 15, 2023

5  out of  5 rating by Mike Degen
"Great people. Cheapest insurance rates I could find. Zack was great to work with."

Sara Whitman

February 23, 2023

5  out of  5 rating by Sara Whitman
"Great people! Always nice and very helpful. I've used them for years and have no plans to switch!"

Connie Belt

February 22, 2023

4  out of  5 rating by Connie Belt
"Friendly and very helpful."

Laura Johnson

January 28, 2023

1  out of  5 rating by Laura Johnson
"Never met the agent for 7 years. Always new people. Not good follow up. Receptionist is very nice and enthusiastic person."

Tim N

December 22, 2022

5  out of  5 rating by Tim N
"I haven't made a claim and hopefully never will. The service of the sale and explanation of all coverage was superior to many other I have done business with. Other agencies tend to just ask what you want then ask for money. Then leaving with less than adequate insurance"

Caleb Kaspar (classic_dude)

November 30, 2022

5  out of  5 rating by Caleb Kaspar (classic_dude)
"Hometown family ran business operated by folks like us. Ashley was great to work with."

Cj Orenchuk

November 11, 2022

5  out of  5 rating by Cj Orenchuk
"This agency is great. Jay Chafin was very informative and helpful when going over the policy. Definitely reccomend Jay for your insurance."

Joseph P

October 27, 2022

5  out of  5 rating by Joseph P
"My wife and I met with Howie. He was very kind and welcoming. He took his time to explain the coverages and rates with us. The process was quick and easy. He also volunteered to let us know more about Mountain Home and provided valuable information since we are new to town. Howie truly demonstrated the motto : And like a good neighbor State Farm is there”"

Jess Watson

October 26, 2022

5  out of  5 rating by Jess Watson
"Howie W. is the best! He’s very professional, friendly and efficient! Highly recommend him helping you with all your insurance needs."

Sky-Lar Culver

October 25, 2022

5  out of  5 rating by Sky-Lar Culver
"Howie W was able to give me a great deal and even better service!"

Austin Mize

October 25, 2022

5  out of  5 rating by Austin Mize
"Ashley H is super helpful and is always getting us the best deal:) she is always willing to help"

Ezra Lane

October 25, 2022

5  out of  5 rating by Ezra Lane
"Ashley h. Is the best ☺️ She makes everything understandable and easy."

Bailee Carter

October 21, 2022

5  out of  5 rating by Bailee Carter
"Ashley was the best! She had an answer to every question and was top notch in service. I’d recommend her to anyone!"

Kayla Harding

October 21, 2022

5  out of  5 rating by Kayla Harding
"Ashley was wonderful. She helped me understand the value of renter's insurance for when I eventually buy a home. Thank you for your help!"

Jesse Solis

October 21, 2022

5  out of  5 rating by Jesse Solis
"I have been a client of Jay Chafin State Farm for several years. They are not a company that just tries to sell you on a plan and then forgets about you. Phyllis Saunders is my person - she treats me like family and is always, always looking out for my best interest. I am in the stages of becoming a first time homebuyer and I don’t think she could have been more supportive and happy for my endeavors. She quickly worked up options for quotes and explained everything in a way that I could easily understand. I’m fortunate to have such a personable and dedicated agency for my insurance needs. Thank you Phyllis, Jay Chafin and the State Farm family."

Danielle Scheuerman

October 18, 2022

5  out of  5 rating by Danielle Scheuerman
"Phyliss is mine and my husband agent there. She is so amazing! She really does care so much and always is such a delight to see and talk to. She is so good at helping me everything I call or go in. She also always makes sure that i am always getting my money's worth and not ever over paying. She is so dedicated to each person. She even made sure to check on me when I was having trouble during my pregnancy and asking if I was ok and if there was anything she could help with. She checked in after I had my baby and asked how everything went. I will honestly say she is such a blessing, sweet, awsome, down to earth, bubbly person. I just love her. I do and always will recommend her to everyone I talk to."

Abbie Taylor

October 8, 2022

5  out of  5 rating by Abbie Taylor
"Have been with Jay Chafin for a number of years now. I have not lived in Mountain Home for over 4 years now but have stayed with these people because they are so good at what they do and that includes customer service."

Chyyna Lamar

August 15, 2022

5  out of  5 rating by Chyyna Lamar
"Always kind and courteous."

Vickie Bouzerrara

May 28, 2022

5  out of  5 rating by Vickie Bouzerrara
"Always great to talk with. They explain things so I understand them. No pressure selling. Well maybe not selling, just explaining different coverages to see if I want/need them. They know me by name. I'll never go anywhere else. My roadside assistance has paid my ins over n over w/no complaints from my agent. I've been with them I'm thinking over 5 years now. Possibly more."

Abbigail Stoops

April 23, 2022

4  out of  5 rating by Abbigail Stoops
"Super nice people. Business is always handled quickly and correctly."