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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Bobby Russell

Bobby Russell

April 10, 2025

3  out of  5
rating by Bobby Russell
"Rarely answers phone when try to reach out"
We responded:
"Hey Bobby, sorry to hear that as I know if we aren't talking to you then you're not going to want to talk to us so we'll fix that fast. We'll call you as well today to look at everything and get more feedback. Thanks for shooting straight Bobby as we want to work for the 5 star customer service every time. Have a great day and we appreciate your business!! "
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Zack Dawkins

April 5, 2025

5  out of  5
rating by Zack Dawkins
"Robert Eiden worked with me, and made the transition from Travelers quick and painless. Helped worked around my busy schedule and was very tentative to my needs. 6 out of 5 stars!"
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Tamara Castleman

April 4, 2025

5  out of  5
rating by Tamara Castleman
"Jessica Lane is awesome. She is an asset to the State Farm family."
We responded:
"Thank you, Tamara! We certainly agree & appreciate you taking the time to share your experience with us & others. We hope to get to serve you for many years!"
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Mike Sisk

April 3, 2025

5  out of  5
rating by Mike Sisk
"Jessica Lane does a great job everything i need info or help."
We responded:
"Wonderful to hear, Mike! Appreciate your business and your letting us know how great of a job Jessica does for you and our community."
Profile photo of Brianna Jaso

Brianna Jaso

April 3, 2025

5  out of  5
rating by Brianna Jaso
"Jessica Lane is one of the sweetest people I have ever met, with a heart full of compassion for her workplace and the people she serves! She dedicates herself to her job and provides the best service she can offer, ensuring satisfaction! You ARE in good hands with Jessica."
We responded:
"Thank you, Thank you, Thank you, Brianna! We agree that Jessica is out of this world with the remarkable care and insurance education she gives in our community. She & the rest of our team are passionate about providing the absolute best care we can. We look forward to working with you for many more years!"
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A.J. Morris

March 28, 2025

5  out of  5
rating by A.J. Morris
"Robert Eiden really helped me out saved me $75 a month but the kicker is he was able to add a life insurance policy whereas before I only had auto with a competitor. Great service and great savings!"
We responded:
"Love it, AJ! Thank you for sharing your experience with us & others. We love serving our community, especially when it's saving them money AND providing more coverage than you had before. Appreciate you giving us the chance to serve you!"
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Jon Strout

March 25, 2025

5  out of  5
rating by Jon Strout
"Great service and cheerful helpful associates."
We responded:
"Love to hear this, Jon! Thank you for sharing your experience. We value our customers and aim to provide remarkable service every day!"
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Hill Family

March 25, 2025

5  out of  5
rating by Hill Family
"Great Team. Truly thankful for a great customer experience!"
We responded:
"Thank you, Hill Family! We appreciate you and look forward to working with you for many years!!"
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Josh Ashcraft

March 25, 2025

5  out of  5
rating by Josh Ashcraft
"Great staff the absolute best customer service"
We responded:
"Thank you, Josh! We appreciate you and look forward to providing that absolute best customer service for many more years!"
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Candice Hansen

March 8, 2025

5  out of  5
rating by Candice Hansen
"Friendly employees. Answered any questions I had. Good knowledge"
We responded:
"Thank you, Candice for the kind words! We appreciate you so much and we're happy to have answered your questions. We look forward to taking excellent care of you for many years!"
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Friends Norforkhatchery

March 7, 2025

5  out of  5
rating by Friends Norforkhatchery
"Jay Chafin and his staff are Excellent. Jay and his agency are Corporate members of The Friends of the Norfork National Fish Hatchery. Jay and State Farm are extremely passionate stewards of our environment and trout fishing. FNNFH appreciates their membership."
We responded:
"Thank you for the review! We appreciate you & what you do for our community as well. Trout fishing in our area would not be what it is today if it weren't for the hard work & dedication of the FNNFH group!"
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Kaylee Wilkins

January 15, 2025

5  out of  5
rating by Kaylee Wilkins
"Taylor explained everything very well and made me feel confident and knowledgeable in what I’m paying for . She actually cares and she didn’t make me feel like a number like some insurance companies make you feel . She is a KEEPER."
We responded:
"Hi, Kaylee! We're thrilled to know she took the time to explain everything to you and made you feel confident in your choices. You're not just a number, you're our neighbor, and we are passionate about caring for our neighbors. We look forward to taking care of you for many years. AND... We agree! She's totally a keeper."
Profile photo of Linda Latting

Linda Latting

November 14, 2024

5  out of  5
rating by Linda Latting
"Jamie and the entire team at Jay Chafin State Farm have always taken great care of our insurance needs. Recently, we had an issue with the insurance on one of our vehicles. Jamie immediately resolved the issue. Even though the transactions were managed by phone, we can still hear/see the smile on her face. Thanks Jamie!"
We responded:
"Thank you, Linda, for giving us the chance to resolve your issue!! We're so happy to know Jamie took care of you so quickly. While we aim to be errorless, we do fall short sometimes, we're only human. But we pride ourselves in our ability to own up to our mistakes and make them right. We appreciate you and your continued trust and loyalty and look forward to caring for you for many more years!"
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Penelope Mullins

November 14, 2024

5  out of  5
rating by Penelope Mullins
"I’m new to State Farm and I am only 18 years old and Jamie has helped me out so much and has helped me understand everything so much better now starting out as an adult so thank you Jamie!"
We responded:
"Welcome to the family, Penelope! We're so happy to have you & thrilled to know Jamie explained everything to you so you could understand it. Looking forward to providing excellent customer care for you for many more years!!"
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Gail Lee

November 13, 2024

5  out of  5
rating by Gail Lee
"Everyone at Jay Chafin -State Farm Insurance have always treated me with respect & friendship. Jamie Rogers was very helpful renewing our policy!"
We responded:
"We appreciate you, Gail! Thank you for taking the time to give us a sweet review & we're so happy to know Jamie took great care of your renewal. We look forward to keeping up the excellent customer care for you for years!!"
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James Woods

September 23, 2024

5  out of  5
rating by James Woods
"OK I put a really bad review about this company and I shouldn't have a few phone calls I got and every problem I have at that time was resolved they are a great company and I think the day I was in their some of the people were having a bad day or I was having a bad day but everything is great so far and I am going to stay with this company as long as I can sorry about the bad review everything is going great now"
We responded:
"Hey James! Terribly sorry to hear that as we strive to provide excellent customer service to all our customers and we realize you're the reason we have jobs. We'll look into this & give you a shout immediately as we want you happy here with us for a long time."
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First Last

August 23, 2024

5  out of  5
rating by First Last
"This is Robert, and the only way the service I receive at Jay's office thru the friendly staff, Jamie today, would be if they paid the premiums for me. BTY I'm thinking an locational idea :-)"
We responded:
"Thanks Robert and love the feedback on Jamie. We appreciate you too and I'll bounce that premium idea off her tomorrow ;) Appreciate your trust and business!"
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Linda Cagle

August 23, 2024

5  out of  5
rating by Linda Cagle
"Great place and Tiffany was able to save me a good amount of money on my car insurance. She took a whole lot of time to find all the discounts available!"
We responded:
"Thanks for sharing Linda and we'll let Tiffany know how kind you were to let us know with a great review. However, we appreciate you more than you know and thank you for having jobs. "
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debbie pharris

August 23, 2024

5  out of  5
rating by debbie pharris
"Jaimie Roger’s has been diligent in getting a homeowners quote for us. She called us frequently to keep us apprised of progress. We appreciate her efforts."
We responded:
"Thanks Debbie and we are grateful for the years you've taken care of us as well. We enjoy working with you and hope to have many more to come. Thanks for trusting us and have a beautiful week!"
Profile photo of Allison Baltzell

Allison Baltzell

August 23, 2024

5  out of  5
rating by Allison Baltzell
"We are long time clients with this office. Always a wonderful experience. When speaking to Jamie she is extremely knowledgeable, personable, and helpful. I will recommend this office and Jamie consistently."
We responded:
"We love to hear this, Allison! We're happy to know that you always have a wonderful experience & that Jamie took excellent care of you. We're grateful you took time out of your busy day to leave us a review. We appreciate you so much!"
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Kathleen Scott

August 23, 2024

5  out of  5
rating by Kathleen Scott
"Eric is a very personal agent. He explained things to me in layman's terms. I will recommend him to others."
We responded:
"Hey Kathleen! We're glad to hear Eric provided that personalized service for you & thank you for the recommendations, the best compliment is a referral!! We appreciate your business & taking the time to leave us a review."
Profile photo of Tim Lee

Tim Lee

August 23, 2024

5  out of  5
rating by Tim Lee
"Jamie is the most amazing agent she has always gone the distance very appreciative. If you need anything she's the person for it."
We responded:
"Thanks Tim for taking the time to brag on Jamie. We think she's awesome too but also realize we are nothing without our kind customers so thanks again for making our day and spreading the love. Have a fantastic weekend!! "
Profile photo of Luke Edwards

Luke Edwards

August 20, 2024

5  out of  5
rating by Luke Edwards
"Tiffany McCurley, is a great insurance insurance agent!!"
We responded:
"Hey, Luke! Thank you & we agree. We love knowing she took care of you & appreciate you taking the time to let others know as well. Looking forward to serving you!!"
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Cashmir Thompson

August 19, 2024

5  out of  5
rating by Cashmir Thompson
"Eric Davis was pretty cool 👍"
We responded:
"Thanks, Cashmir! We think so too & appreciate you taking the time to let us know your thoughts!"
Profile photo of james dodd

james dodd

August 14, 2024

5  out of  5
rating by james dodd
"After talking to Tiffany McCurley I’m going to be switching to State Farm soon! Very informative and customer service was great"
We responded:
"LOVE to hear this, James! Thank you for the positive feedback on Tiffany & we're excited to get to know you better & provide that excellent customer care you deserve. See you soon!"