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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of John Purtle

John Purtle

March 1, 2026

5  out of  5
rating by John Purtle
"They treat you great and their prices are good. A super cool group of salesman"
We responded:
"Thank you, John! We appreciate your business & look forward to working with you for many years to come."
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Kerri Osborn

February 26, 2026

5  out of  5
rating by Kerri Osborn
"I switched to State Farm about 6 months ago Jessica was able to get me the same insurance and deductibles and add one for a way better price. I went from paying over $300 a month on one car with a clean driving record to $130 something a month with her. She just called me and told me my renewal was up and my insurance is going down to less than $100 a month! Jessica also got me a great rate on a life insurance plan too! I cannot say thank you enough! Thank you Jessica for all your help!"
We responded:
"We always love to hear our customers had such an amazing experience as yours, Kerri! We strive to secure the coverage you need AND save you money!! Looks like we did both for you. We appreciate you giving us a shot 6 months ago & look forward to the many more years ahead serving all your insurance needs."
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Matt Foster

February 18, 2026

5  out of  5
rating by Matt Foster
"Professional staff, great service! Highly recommend!"
We responded:
"Thank you, Matt! We appreciate your business and your trust in our team taking care of your insurance needs. We look forward to providing you & our community with great service for many more years!"
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Gary Klosterhoff

February 17, 2026

5  out of  5
rating by Gary Klosterhoff
"Jamie was very helpful and was very satisfied."
We responded:
"Excellent to hear, Gary and thank you for sharing your experience with Jamie in our Mountain Home office. She thrives on helping our customers and satisfying their insurance needs. We're happy to have her taking care of you and look forward to serving your and our community for many more years!"
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Darren Means

February 16, 2026

5  out of  5
rating by Darren Means
"Very good customer service knowledge about products extremely friendly and personable. I like that it’s local and Jessica is a Super awesome agent."
We responded:
"Thank you, Darren!! We're thrilled to know you had such an amazing experience and that Jessica took excellent care of you and your insurance needs. We love sharing our knowledge! You deserve to know what's available to protect what you value most. You can't make informed decisions without the proper information. AND YES! LOCAL SERVICE MAKES A DIFFERENCE!! We're proud to be locally serving the Mountain Home & surrounding areas and will be here for MANY YEARS TO COME!!"
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Chad Stetler

February 13, 2026

5  out of  5
rating by Chad Stetler
"Excellent customer service crystal and Bianca both have provided amazing service every time I stop in."
We responded:
"We appreciate you so much, Chad! You're always so kind when you come in. Kendra tries to keep us all in a good mood as we serve our customers insurance needs much more efficiently when we're in a positive atmosphere. Everyone has tough days now and again, but we strive to give our best for our customers because they deserve the best care we can give. Jessica loves to help people navigate claims and LOVES a good challenge. "Savings, Service & Claims With A Smile" should be our new slogan!!"
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Kyle Anderson

February 13, 2026

5  out of  5
rating by Kyle Anderson
"Crystal was very helpful, she went over every possible avenue to maintain coverage and provide the best price, cozy atmosphere, friendly service, can't beat it!"
We responded:
"Kyle, we can't thank you enough for your kind words about Crystal and her stellar customer service. We appreciate your business and look forward to providing you with the best service possible for many years to come!"
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Casey Stone

February 12, 2026

5  out of  5
rating by Casey Stone
"Best insurance place around! If you want a friendly face and knowledgeable staff go to Jays!"
We responded:
"Thank you, Casey! Our Jay Chafin State Farm team in Mountain Home appreciates your continued business & looks forward to serving all your insurance needs for many more years! Our staff loves sharing their knowledge with our customers. Protecting what you value most while fitting coverage needs within budgets is our #1 goal!"
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Richard Fair

February 5, 2026

5  out of  5
rating by Richard Fair
"Jamie provided much needed insight regarding a family member's policies and unique situation. Her willingness to go above and beyond to answer specific questions was very much appreciated!"
We responded:
"We're happy to hear that Jamie was able to help out with your family's unique situation, Richard! Our team is passionate about helping our community and strive to go above and beyond to make sure our customers are well taken care of and understand as much about their insurance as possible. We look forward to being there for you for many more years."
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Melinda Sanderson

January 30, 2026

5  out of  5
rating by Melinda Sanderson
"I've been with State Farm for years for my auto insurance and have always had a great service. Robert was very helpful in the process of adding a Homeowner's policy; he answered all my questions. Thank you Robert for helping me and Jon for starting the process! God bless you!"
We responded:
"Awesome, Melinda! We are honored to have served your insurance needs for so many years & look forward to continuing to serve you for many, many more!! We're happy to know that both Robert & Jon took excellent care of you. Thank you for being part of our Jay Chafin State Farm Family!"
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Joshua Toscano

January 19, 2026

5  out of  5
rating by Joshua Toscano
"he was very detailed and helped me with everything was knowledgeable and cared about the best deal he could get for me"
We responded:
"Thank you, Joshua, for letting us and the online community know about your experience with our team! We look forward to providing all your insurance needs for many years to come."
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Tiffany McMahan

December 11, 2025

5  out of  5
rating by Tiffany McMahan
"I live 5 hrs away and still continue to do business with them! They go above and beyond for their clients, and we see forever grateful! Rob helped me out with great house savings today! However, they have all came to our rescue and have been great! #ProudCustomer"
We responded:
"Tiffany, you are a prime example that we can provide insurance for customers ALL over Arkansas & Missouri. You don't have to live locally for us to provide top-notch customer services. We value your loyalty & continued business more than words can say. Thank you, Thank you, Thank you for sharing your thoughts with us & the online community so more people will know we genuinely care for our customers as if you are family! And as far as the house savings = Cha-Ching Girl!! More money in your pocket to spend on Christmas!!"
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Gary White

November 18, 2025

5  out of  5
rating by Gary White
"Jennifer Lang does a great job with my insurance needs. Kindra is answering the phones, very polite, Lynn the manager is great too. A great group of people."
We responded:
"Very much appreciate your kind words, Gary, about our team & how they have done such a great job meeting your insurance needs & customer service expectations! We look forward to providing you with excellent insurance care for many more years!"
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Rebecca Camp

November 17, 2025

5  out of  5
rating by Rebecca Camp
"Excellent, efficient, and personalized service from Robert! Is thorough in details and finding the best deals fit for both budget and necessity. Highly recommend!"
We responded:
"Love to hear it, Rebecca! Thank you for letting us know Robert provided such excellent, efficient, and personalized service. Our team strives to provide that to every customer, every time and we're thrilled to see he met that expectation with you. Budget & Necessity go hand-in-hand when shopping for just the right insurance coverage. Each customer's insurance needs are unique & our team goal is to find what you need, before you need it & don't break the bank account!"
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Dylan Graves

November 13, 2025

5  out of  5
rating by Dylan Graves
"Great people! Always have a smile on they're faces and always willing to help. Also have a complimentary drink and snack bar inside!"
We responded:
"Thank you, Dylan!! We appreciate you sharing your experience with us & the online community. We love to provide our insurance services with a smile & spread happiness whenever possible. Come enjoy the snacks & drinks anytime!!"
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Blanton Chapman

November 12, 2025

5  out of  5
rating by Blanton Chapman
"Rob is an awesome agent at State Farm. He explained everything well enough that I could understand and made the whole experience easy."
We responded:
"Thank you, Blanton, for sharing your experience with us and the online community! We very much appreciate your business & strive to educate our customers on all things insurance so you can make the best decision to fit your needs and goals. We look forward to serving you "the easy way" for many more years!"
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Aprille Spivey

October 30, 2025

5  out of  5
rating by Aprille Spivey
"Jon Strout at Jay Chafin State Farm has been kind, patient and provides clarity when discussing our insurance options. I’ve appreciated his willingness to stay in touch and follow up with me on what’s best for our policies. We moved out of town several years ago, but we still utilize Jay Chafin State Farm. Our family has used them for over 20 years, and we trust them with our insurance needs!"
We responded:
"Thank you so much for your heartfelt review, Aprille! We're delighted to hear that Jon has been kind, patient, and clear in helping you with your insurance options. It means a lot to us that, even after moving out of town, you and your family continue to trust our team. We truly value your loyalty and look forward to supporting your insurance needs for many years to come!"
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Brian Shorrock

October 28, 2025

5  out of  5
rating by Brian Shorrock
"I've had my auto and life policies with Jay Chafin and for 2 years! and both policies are great and keep getting better!!! I personally know his team and there the best I've done business with in my adult life unless I can get paid for having insurance I don't really see me going any where else any time soon!!"
We responded:
"Love it, Brian! Thank you for taking the time to leave us a review letting our community know how awesome it is to do business with our team! We value your business and look forward to providing you with amazing customer service for many more years!"
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Shawna Hes

October 16, 2025

5  out of  5
rating by Shawna Hes
"Everyone is always so friendly at Jay Chafin-State Farm! I recently had to make some changes to my policy and the first day I spoke with Mikey who was really great about removing a vehicle that I had just sold and also answered all my questions regarding a potential new vehicle add. The next day I was ready to add my new vehicle and was in a time crunch on my lunch and the young lady who took the call (Holly I believe) adv Mikey was on lunch but when I explained my situation, she was quick to get me with someone who could help right away. Moments later I was connected with Jon who took care of my policy changes and further answered any questions I had. He also emailed me temp copies of my insurance cards right away so I could run all my necessary errands to get the new vehicle assessed and plated. He was truly a lifesaver and I appreciated his help. Both days I called in, everyone was super helpful and friendly. I highly recommend using them for all your insurance needs!"
We responded:
"We are so happy to know you received such amazing service from our team!! Thank you for sharing your experience with us & others. We appreciate you so much & look forward to giving you excellent service whenever you have a need."
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Kathleen Phelps

August 28, 2025

5  out of  5
rating by Kathleen Phelps
"Every one has been absolutely perfect in Mtn. Home, fast pay outs so I could get in my new ride. Also others that Jessica has called on my behalf to get my license plate...John helped set up my state farm tracker for savings. I definitely recommend State Farm, go and see them in Mountain Home A very satisfied customer! Kathy Phelps"
We responded:
"Kathy, we are so thrilled you had such an amazing experience! Thank you for sharing this with us & others. We strive to provide excellent customer service & are happy to know you were a recipient of that from both Jessica & Jon. We're also glad to be a part of you getting your new ride, despite the circumstances that lead to that!!"
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Kathryn Nusbaum

August 27, 2025

5  out of  5
rating by Kathryn Nusbaum
"Jessica did a fantastic job explaining to Jeanne and Kathryn the claims document which was done to replace a roof on the house."
We responded:
"Thank you, Kathryn, for letting us know Jessica did such a great job reviewing your claim with you! Although we cannot make claims decisions in our office, we have an excellent claims liaison who takes the time to make sure your claim goes as smoothly as possible AND that you understand the process and the documents that are involved. We're happy to know she was able to step in where needed for you!!"
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Darrin Owens

August 27, 2025

5  out of  5
rating by Darrin Owens
"I am thoroughly impressed with the exceptional customer service, my policies, and the warm atmosphere. The agents excel at distilling complex concepts into clear, understandable terms. It's a truly uplifting experience! I couldn’t be more pleased."
We responded:
"Thank you, Darrin, for the amazing review!! We appreciate you giving us the opportunity to WOW you! We hope every experience point forward meets & exceed your expectations."
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Deborah Hess

August 25, 2025

5  out of  5
rating by Deborah Hess
"Love this State Farm office. They are a pleasure to deal with and they gave great snacks too!"
We responded:
"Thank you so very much, Deborah, for the sweet review! Amazing customers like you help us love our jobs! Insurance is a tough topic, but our team is dedicated to educating our community on what options are out there, and they are passionate about helping customers fill coverage gaps to protect what customers like you value the most. We look forward to working with you for many more years! P.S... you can come by for a yummy snack anytime!!"
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K Newton

August 20, 2025

5  out of  5
rating by K Newton
"I call and deal with Jon very frequently and he’s always so kind and so helpful. Great great customer service."
We responded:
"So happy to hear this, K Grant! We expect our team to provide this kind of customer service to everyone, every time & are thrilled to know you were treated so well by our Jon. We appreciate you so very much for taking the time to leave us a review & look forward to serving you with GREAT customer service for many more years!"
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Lynn Stone

August 20, 2025

5  out of  5
rating by Lynn Stone
"Best Customer Service around!!!!"
We responded:
"Thank you for the kind words, Lynn! We strive to provide remarkable customer service to every customer, every time. We're thrilled to know we accomplished that with you & look forward to working with you and serving our community for many years!"